Computer Help Desk Specialist
Siloam Springs, AR Siloam Springs, AR Full-time Full-time $15 - $17 an hour $15 - $17 an hour 5 days ago 5 days ago 5 days ago Computer Help Desk Specialist JOB
Summary:
This position will be responsible for providing technical support to our customers and employees.
This position will also be responsible for assisting with the installation of new computers, network equipment, and software, as well as troubleshooting issues that arise from the day-to-day operations.
KEY
Responsibilities:
Serve as liaison between Community Physicians Group and IT vendors to facilitate communication between vendor and clinic employees.
Notify employees during high priority events of status and/or resolution of issues.
Work with employees to facilitate IT vendor(s) necessary for upcoming and ongoing projects.
Responsible for initiating and overseeing implementation of each new hire set up with MIS/IT platform to include communication of necessary new hire information pertaining to each position.
Maintain organized list of issued computers and sitting inventory to effectively locate and mobilize when necessary.
Review and work eCw related issues submitted by staff to resolve.
Monitor open tickets with MIS/IT platform to ensure all are being worked and completed timely and effectively.
Assist with continued eCw training to ensure compliance with measures.
Provide new hire training on eCw related functions.
Create and maintain online patient forms and company applications through Jotforms.
Liaison between communication's companies pertaining to phone or fax issues.
Maintain and manage Healow related functions such as online schedule and creating eCw campaigns.
Maintain and manage company kiosks as needed.
Review and manage PCMH High Priority Care Plain to ensure document and visit compliance.
Serve on Community Physicians Group committees as assigned by CEO.
All other duties as assigned by supervisor EDUCATION/LICENCES/EXPERIENCE Associates degree in information technology, or related field Minimum of 2 years of experience in healthcare IT or related field Knowledge of eClinicalWorks software (preferred) Must maintain and have a valid Driver's License and reliable transportation is required SKILLS/KNOWLEDGE:
Advanced computer skills Advanced communication skills Advanced problem-solving skills Advanced writing skills Advanced organizational skills including organizing, time management, recording, reporting Advanced planning abilities, both tactical and strategic PHYSICAL REQUIREMENTS:
Primarily sedentary work with standing approximately 15% of the time and walking 15% of the time and periodic lifting, carrying and pushing of up to 25 lbs Operate routine office equipment including telephone, copier, facsimile, and calculator Capable of ordinary communicating, including hearing and seeing a majority of the time Routinely perform work on computer for an average of 4-6 hours per day Work extended hours whenever required or requested by management Travel domestically (both as driver and passenger) by automobile, commercial airlines, and public transportation Capable of regular, reliable and timely attendance WORK ENVIRONMENT:
Work performed primarily indoors in climate-controlled private office environment.
MENTAL AND EMOTIONAL REQUIREMENTS:
Plan own work activities and that of others; work effectively independently or as part of a team with minimal supervision Read and carry out various written instructions and follow oral instructions.
Prepare detailed records or reports Speak clearly and deliver information in a logical and understandable sequence.
Perform basic mathematical calculations with accuracy Capable of understanding and complying with Agency policy and procedures, whether written or communicated verbally, including the instructions and directions from individuals in direct supervisory positions Demonstrate compassion and tolerance for diverse personalities, lifestyles and cultures; deal calmly and professionally with individuals at various levels within and outside of the organization Consistently demonstrate highest levels of customer service and discretion when dealing with clients, the public and co-workers Perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace Effectively handle multiple, simultaneous, and changing priorities Exercise discretion on both internal and external confidential matters and ensure security of client files and agency materials.
Job Type:
Full-time Pay:
$15.
00 - $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Siloam Springs, AR 72761:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Minimum of 2 years of experience in healthcare IT or related field Knowledge of eClinicalWorks software (preferred) Must maintain and have a valid Driver's License and reliable transportation is required 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance 1 year 8 hour shift Monday to Friday Siloam Springs, AR 72761:
Reliably commute or planning to relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
This position will be responsible for providing technical support to our customers and employees.
This position will also be responsible for assisting with the installation of new computers, network equipment, and software, as well as troubleshooting issues that arise from the day-to-day operations.
KEY
Responsibilities:
Serve as liaison between Community Physicians Group and IT vendors to facilitate communication between vendor and clinic employees.
Notify employees during high priority events of status and/or resolution of issues.
Work with employees to facilitate IT vendor(s) necessary for upcoming and ongoing projects.
Responsible for initiating and overseeing implementation of each new hire set up with MIS/IT platform to include communication of necessary new hire information pertaining to each position.
Maintain organized list of issued computers and sitting inventory to effectively locate and mobilize when necessary.
Review and work eCw related issues submitted by staff to resolve.
Monitor open tickets with MIS/IT platform to ensure all are being worked and completed timely and effectively.
Assist with continued eCw training to ensure compliance with measures.
Provide new hire training on eCw related functions.
Create and maintain online patient forms and company applications through Jotforms.
Liaison between communication's companies pertaining to phone or fax issues.
Maintain and manage Healow related functions such as online schedule and creating eCw campaigns.
Maintain and manage company kiosks as needed.
Review and manage PCMH High Priority Care Plain to ensure document and visit compliance.
Serve on Community Physicians Group committees as assigned by CEO.
All other duties as assigned by supervisor EDUCATION/LICENCES/EXPERIENCE Associates degree in information technology, or related field Minimum of 2 years of experience in healthcare IT or related field Knowledge of eClinicalWorks software (preferred) Must maintain and have a valid Driver's License and reliable transportation is required SKILLS/KNOWLEDGE:
Advanced computer skills Advanced communication skills Advanced problem-solving skills Advanced writing skills Advanced organizational skills including organizing, time management, recording, reporting Advanced planning abilities, both tactical and strategic PHYSICAL REQUIREMENTS:
Primarily sedentary work with standing approximately 15% of the time and walking 15% of the time and periodic lifting, carrying and pushing of up to 25 lbs Operate routine office equipment including telephone, copier, facsimile, and calculator Capable of ordinary communicating, including hearing and seeing a majority of the time Routinely perform work on computer for an average of 4-6 hours per day Work extended hours whenever required or requested by management Travel domestically (both as driver and passenger) by automobile, commercial airlines, and public transportation Capable of regular, reliable and timely attendance WORK ENVIRONMENT:
Work performed primarily indoors in climate-controlled private office environment.
MENTAL AND EMOTIONAL REQUIREMENTS:
Plan own work activities and that of others; work effectively independently or as part of a team with minimal supervision Read and carry out various written instructions and follow oral instructions.
Prepare detailed records or reports Speak clearly and deliver information in a logical and understandable sequence.
Perform basic mathematical calculations with accuracy Capable of understanding and complying with Agency policy and procedures, whether written or communicated verbally, including the instructions and directions from individuals in direct supervisory positions Demonstrate compassion and tolerance for diverse personalities, lifestyles and cultures; deal calmly and professionally with individuals at various levels within and outside of the organization Consistently demonstrate highest levels of customer service and discretion when dealing with clients, the public and co-workers Perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace Effectively handle multiple, simultaneous, and changing priorities Exercise discretion on both internal and external confidential matters and ensure security of client files and agency materials.
Job Type:
Full-time Pay:
$15.
00 - $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Siloam Springs, AR 72761:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Minimum of 2 years of experience in healthcare IT or related field Knowledge of eClinicalWorks software (preferred) Must maintain and have a valid Driver's License and reliable transportation is required 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance 1 year 8 hour shift Monday to Friday Siloam Springs, AR 72761:
Reliably commute or planning to relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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